What does the service provide? RaithTV Live provides live video streaming of home league games (and selected away matches) along with audio commentaries and interactive chat with other members of the service. Within the UK and Ireland, we provide an audio-only feed.
Who runs the service? The service is run by volunteers on behalf of the club. Our commentators are Davie and Brian, Neil does all the technical stuff and Niall R helps out as needed. Steven does the camera work (as well as editing the highlights together).
Do I have to be outside the UK to use it? The video is only available outside the UK and Ireland, but we are licenced to provide the audio service everywhere - including the UK and Ireland.
Do you cover all matches? Barring any technical issues, we cover all home league matches and as many away matches as we can. We often don't know if we can broadcast from different stadiums until we get there - so can't guarantee those fixtures.
Is this for Raith fans only? While it is a service run by Raith, fans of other teams are welcomed to join in. This is particularly useful for fans that have to travel some distance and don't have a similar service of their own. We ask you to tell us your team when you register - so the commentators will adjust their commentaries if there are quite a few subscribers from the visiting team. They are relatively impartial, but when Raith score you may want to take your earphones out for 20 seconds.
Is this service official? Yes. This is an official service run on behalf of the club, licensed by the Scottish Professional Football League (SPFL).
Can I rebroadcast the games? No. Due to our rights agreement, we have to keep strict access to RaithTV subscribers through our own website. The SPFL monitor online services, and anyone found to be restreaming the game may be pursued for lost revenue.
How do I pay? Once you create an account, you'll be given the choice of buying access from a single match, or access until the end of the season. You can pay securely through PayPal, using most major credit or debit cards.
How do I register? Use this page.
How do I sign in once I've registered? Enter the e-mail and password you registered with on the homepage.
What if I forget my password? E-mail us at the address below.
I paid, so why is it not letting me in? In most cases, this is because you didn't click the link at the end of the PayPal transaction to return to the Raith website, so it didn't tell our website you've paid. Don't panic! Just drop us an email with the username or email you signed up with, and we can activate it manually. Just remember if you do this just before kick-off, we're pretty busy... so give us a few minutes!
Does it work on iPhones/iPads? The video streaming uses Adobe Flash, which almost all desktop computers and laptops have installed. Many mobiles phones will also work, including Android. However, iPads and iPhones don't support flash. You can get round it with the apps iSwifter on the iPad, or the Puffin web browser on iPhones/iPods (both paid apps). FlashFox is available for the latest Android devices. (Thanks to Carol in Barcelona for working this out). Audio should work on almost anything (although you may have to click on the alternative player).
I'm logged in, so why can't I hear anything? There are various reasons you may not hear anything. Firstly, we may not be broadcasting. We aim to start about 5 minutes before kick-off. Secondly, check your volume settings. Go to YouTube, play a video and see if you can hear anything. Thirdly, check that you can use Flash on your computer (see above for Apple devices). If you are on audio-only, click on the alternative player link.
Do you offer refunds? Yes. If you're not satisfied with the service, we offer a full refund (up to 30 days from the date of the transaction). Please email us (address below) with your username (if known), the date you paid and the email address you used for the PayPal transaction. Please do not use PayPal's dispute system in the first instance, as this can actually slow down things. Allow us up to 5 working days to respond.
If you have any issues not covered here, please send us an email at the following address. Remember that, on matchdays, we may not be able to respond immediately as we may be busy dealing with the live broadcast, but we'll try to get to you quickly.